Three times a year we offer new product upgrades to our customers. Under their current licensing agreements, all SciQuest customers have access to the new features available in these upgrades, without any additional costs. In our newest software enhancements, we’re pleased to provide an improved shopping experience, more robust reporting functionality and streamlined purchasing processes. We’ve included improved searching capabilities that enable customers to find and access past purchase orders, invoices and other essential materials much faster. And the enhanced reporting functionality allows our users to better understand the full purchasing cycle and identify areas for improvement. If you’re thinking these are exactly the features you need to help your organization’s purchasing become more strategic, we know! You asked, and we delivered.
We say it often: customer feedback plays a crucial role in SciQuest product development. Jason Busch at Spend Matters does a great job explaining our customer engagement philosophy, and how your feedback drives new product features:
“SciQuest does a commendable job of listening to customers and basing a significant part of its product development initiatives on user-recommended enhancements. As part of this two-way feature prioritization dialogue, they allow users to vote on enhancements in a private online community with an actual currency that they can throw entirely behind a small number of enhancements or spread their votes across numerous potential enhancements (users can also volunteer new ideas to be voted on by the user community as well). This predication-market type approach to prioritizing development efforts is something I’ve not seen elsewhere in the procurement sector. Once features are voted on, prioritized and then finalized by SciQuest’s product teams, the winners go to one of six development teams to incorporate one of the three product releases SciQuest brings to market each year.”
While the process remains the same for our customer-driven product development, one thing has changed since this article came out last year in Spend Matters: instead of six development teams, we now have thirteen teams focused on translating customer feedback into valuable product enhancements.
To hear even more about the new product features check out this video with Ashlee Hartman, SciQuest customer education manager. We hope you’re happy with the new product features, and look forward to hearing your feedback as we continue to create even better products for your source-to-settle requirements.