Notes from the show floor…
We just returned from an exciting week at the NMSDC conference with about 8000 friends in Atlanta. It was a wonderful opportunity to cross paths with existing and prospective customers who have a vested interest in building a successful supplier diversity program.
We received an overwhelmingly positive response on the recent announcement of our partnership with supplier diversity expert, Ralph Moore. Read more here.
The main take away from the floor is that companies are excited to leverage the power of SciQuest’s solution with Ralph’s unmatched industry expertise in ensuring that their supplier diversity programs match their organization structure and goals.
Every company’s supplier diversity initiative is different based on their organizational needs. This is where Ralph’s distinguished experience comes into play.
Increasing your supplier base to be more diverse provides better opportunities to differentiate your company. It can drive business by promoting creativity and opens opportunities for unique products and services that you may not encounter without a supplier diversity program. Let’s not forget that having a supplier diversity program also increases a company’s market penetration in diversity markets and drives social and economic benefits in targeted communities, as noted by The Hackett Group here.
We know our customers. We know that our customers need more than just good technology and smart software. They need knowledge and expertise on how to uniquely craft a supplier diversity program that is easily adopted and flexible enough to change as the needs of their organization change.
It all goes back to the relentless customer focus that is at the core of every solution, every release, everything that SciQuest does. We recognize when our customers need something that is not a part of our core competency. Whether industry leading expertise or improved data quality, we will bring what our customers need to the table so we can provide the highest quality solutions and services to them. Another thing we know is customer satisfaction. We have a tried and true methodology that puts our customer satisfaction at 97 and customer renewal at 98 percent.
As we left the show floor, we were excited and inspired. Organizations get it. They recognize the importance a supplier diversity program has on its corporate well being. And we have what is takes to help them get where they need to be.